Delivery and returns policy

Shipping places, times and courriers

 

We ship from Antwerp, Belgium.

We ship with DPD inside Europe, Outside Europe we ship with BPost or PostNL.

At Horseworldeu, we do our best to dispatch all available items to you within 24 hours of receiving your order. Where possible we dispatch the same day. When an ordered item is not in stock we will send you an email so you can decide if you want to wait, want to look for an alternative or cancel the order.

 

Shipping costs 

 

France, Belgium, Germany, Netherlands, Luxembourg :

orders from € 0 upto € 69.99 : € 6.99

orders from € 70 : free (upto 25 kg)

 

United Kingdom, Ireland:

orders from € 0 upto € 69.99 : € 7.99

orders from € 70 upto € 99/99 : € 4.99

orders from € 100 : free, all upto 25 kg.

 

USA, Canada, Bosnia Herzegovina, Serbia, Russia :

orders from € 0 upto € 99.99 : € 29.99

orders from € 100 upto € 199.99 : € 14,9

 orders € 299 and up : free, all upto 4 kg.

 

Australia, New Zealand, Kuwait, South Korea, Tunesia, Hongkong, India, Japan, Jordan, Quatar, Saoudi Arabia, Singapore, Thailand, United Arab Emirates :

orders from € 0 upto € 69,99 : € 80

orders from € 70 upto 299,99 : € 49.99

orders € 300 and up : free, all upto 4 kg.

 

Estonia, Italy, Latvia, Lithuania, Spain, Sweden, Croatia, Finland, Portugal, Austria, Czech republic, Denmark, Poland, Hungary, Slovakia, Malta, Swtizerland, Norway :

 

orders from € 0 upto € 99,99 : € 16.99

orders from € 100 upto 199,99 : € 9.99

orders € 200 and up : free, all upto 4 kg.

 

If your order is heavier or if you are in another country, please contact us with an e-mail in contact@horseworldeu.com.

 

Returns

You can return items within 14 days of receipt of your order. Please note items must be returned within this time-frame in a saleable condition, unused with garment tags attached.

Please note that the below items cannot be exchanged unless faulty:

  • Embroidered Goods

  • Made to Measure Items

  • Bespoke items made in personalised colours

Goods are returned at the expense of the customer and an additional delivery fee is incurred for replacement items by the customer.

 

How to return Goods:

Contact us and we will issue you with a Code which must be stated clearly on the returned package.

We will also provide you with the returns adress.

Returned goods are posted at your own expense.


Please contact us should you need any further information: contact@horseworldeu.com